Customer Service Representative Supervisor
Job details
- Location: 1502 Speers Road, Oakville, ON L6L 2X7
- Salary: 62,000 annually/ 32.5 hours per week
- Terms of employment: Permanent employment Full time
- Day, Evening, Flexible Hours, Morning, Shift, Weekend
- Start date: Starts as soon as possible
- Benefits: Other benefits
Overview
Languages
Education
- Secondary (high) school graduation certificate
Experience
- 1 year to less than 2 years
Work setting
Responsibilities
Tasks
- Coordinate and oversee daily operations to ensure efficient customer service delivery.
- Collaborate with other departments to streamline work processes and improve interdepartmental communication.
- Develop and implement work schedules and procedures to ensure adequate staff coverage and operational efficiency.
- Monitor and verify work quality and accuracy, ensuring compliance with company standards and customer expectations.
- Identify training needs and organize skill development programs to enhance team performance.
- Prepare and submit reports on team productivity, customer feedback, and operational performance.
- Resolve workplace challenges, provide technical guidance, and implement strategies to increase productivity and service quality.
- Conduct performance reviews to evaluate staff effectiveness, provide feedback, and implement improvement plans.
- Assign tasks and supervise employees, ensuring that customer service representatives meet their daily objectives.
- Establish and maintain customer service standards, ensuring a consistent and high-quality experience for clients.
- Monitor sales and customer interactions to identify opportunities for improved service delivery and sales support.
- Implement customer service improvements based on feedback to enhance client satisfaction and brand reputation.
Supervision
Experience and specialization
Computer and technology knowledge
Area of specialization
Additional information
Work conditions and physical capabilities
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Attention to detail
- Combination of sitting, standing, walking
- Walking
- Standing for extended periods
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Flexibility
- Organized
- Reliability
- Team player
- Initiative
- Judgement
- Ability to multitask
-
Benefits
- Other benefits
- Free parking available
Who can apply to this job?
Only apply to this job if:
You are a Canadian citizen, a permanent or a temporary resident of Canada.
You have a valid Canadian work permit.
If you are not authorized to work in Canada, do not apply. The employer will not respond to your application.
How to apply
By email
employmentcarsbyjatin@outlook.com
